Upcoming webinar for MLA members: Empowered responses

The Manitoba Library Association is pleased to offer the following webinar for our members.

Empowered responses: Handling difficult interactions and inappropriate comments at work

Wednesday, December 2, 2026 9:00 – 11:00am

You can register with the QR code below or at this link:

https://events.teams.microsoft.com/event/9949aebf-33ee-4433-8753-534f7af042ef@c42a0da2-cf1b-412e-853e-cd5df0eb8492

Any questions? Please reach out to Kirsten at kirsten.w@mla.mb.ca

REGISTER FOR THIS SESSION! Empowered responses: Handling difficult interactions and inappropriate comments Working with people means navigating a wide range of behaviours, emotions, and lived experiences. In public-facing or collaborative environments, employees may encounter individuals who are overwhelmed, frustrated, or experiencing heightened emotions. Additionally, they may experience aggressive behaviour, inappropriate or offensive comments, or individuals experiencing a mental health crisis or the effects of substance use. This session takes a trauma-informed approach to responding to challenging situations, emphasizing safety, empathy, and self-regulation. Participants will learn strategies to de-escalate difficult interactions, address inappropriate behaviour with clarity and respect, and support colleagues and clients during and after an incident. Using scenarios tailored to your specific work environment, the session encourages reflection, skill-building, and responses that are relevant, compassionate, and effective. DATE AND TIME: Wednesday, December 2nd, 2026, from 9am-11am https://events.teams.microsoft.com/event/9949aebf-33ee-4433-8753-534f7af042ef@c42a0da2-cf1b-412e-853e-cd5df0eb8492
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